A category can contain entries while the current view hides them. Search text, favorites-only mode, language filters and hidden-group settings can all reduce what appears on screen. Clear the browsing filters before treating an empty category as a failed account import or missing subscription entitlement.
Check the current view state
A search term can remain active after moving between categories. A favorites filter can show nothing in a group where no favorites were saved. Look for visible filter indicators and return to an unfiltered full-list view.
Compare another category
If other groups display normally, the issue may be limited to one source category or local rule. If every group is empty, inspect import status as well. The scope helps choose between browsing cleanup and source diagnosis.
Avoid destructive resets
Clearing all app data can remove accounts and organization that were working. Use the smallest reversible view change first. If the source truly returns no entries for the category, report that specific group through support.
A practical sequence
- Clear search text and favorites-only mode.
- Review hidden-group settings.
- Compare the unfiltered category with the import count.
An example
A Sport group can appear empty while a lingering search for “news” is active. Removing the search can restore the list without touching the account.
Questions about this topic
Does an empty category always mean no access?
No. Local filters can hide existing entries.
Should I reinstall before checking filters?
No. Inspect the reversible browsing settings first.
