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Replacing an IBO Player device may create a different device identity

A replacement television or streaming box is a new installation and may show different player-management identifiers.

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Model, operating system and player edition. Three details that make support more useful.
The practical answer

Understand it. Then take the next step.

A replacement television or streaming box is a new installation and may show different player-management identifiers. Do not assume that copying an old device key activates the new hardware. Follow the publisher’s current transfer or activation policy and keep the provider’s source recovery separate.

Record both devices

Keep the old and new model and player identity while resolving a transfer. Avoid confusing a television’s network address with the app’s own displayed management identifier.

Check the licence policy

Software entitlement transfer depends on the publisher’s current terms. A provider cannot be assumed to change an unrelated app licence simply because its own service works on another device.

Restore the source legitimately

Once the player is ready, configure the authorised provider source. Remove private access from the old hardware before selling or giving it away.

A practical sequence

  1. Identify the new player installation and its displayed identity.
  2. Read the publisher’s current transfer or activation terms.
  3. Restore provider configuration separately and clear retired hardware.

An example

A new HDMI box can show a new app device identifier even when it connects to the same household router and television.

Questions about this topic

Does the same Wi-Fi network guarantee the same player identity?

No. Device and installation identity can differ.

Can provider renewal transfer an unrelated player licence?

Do not assume so; the publisher controls that software entitlement.

Sources

Related reading

Follow the useful detail.

Your next step

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